FAQ
Good questions we get a lot.
Do I have to throw out my current site or domain?
No. You keep your domain (your web address). We rebuild the site itself and point your domain to the new version, so customers find you at the same address. We can reuse the text and photos that still work.
Can I update the website myself?
Yes. You can get simple editor access to change text and photos yourself. Or just text or email us the change and it's live within 48 hours. Most owners do a mix.
Who owns the site and the domain?
You do. Your domain is registered in your name. We manage it for you while you're with us, and if you ever leave, it goes with you.
Does the AI receptionist sound robotic?
No. It uses modern, natural-sounding voices and talks like a friendly front desk person, not a phone tree. The best test is to call our demo line and hear it yourself.
What happens if it can't answer a question?
It never makes things up. If a caller asks something it doesn't know, it takes a detailed message and texts or emails you right away, or transfers the call to you or your team for anything urgent. You decide the rules.
What about my customers' data and privacy?
Calls and messages are only used to run your receptionist and send you summaries. We never sell data. We don't take credit card numbers over the phone, and we can limit what gets recorded or stored. Healthcare offices: talk to us about your HIPAA needs before you start, and we'll walk through the setup with you.
Do I have to sign a contract?
Not to try it. The 2-week trial is free with no commitment. After that it's a simple monthly plan, and we'll go over the terms with you clearly before anything is billed.
How long does setup take?
Website makeovers take about a week, depending on how many pages and photos you have, and you see a free preview first. The AI receptionist is usually live in about a day after our first chat.
Do I need a new phone number for the receptionist?
No. You keep your current number. We simply forward calls to your receptionist after hours, when you don't pick up, or all day, whichever you prefer.
Can I change what it says?
Anytime. Text or email us new hours, prices or specials and we'll update it, usually the same day.